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How to Order
Once you have selected the items you want to purchase, you are ready to place your order. Team Cheer offers a four-step ordering process:
  • Finalizing the items in your Shopping Bag
  • Completing shipping and billing information
  • Reviewing your order
  • Receiving an order confirmation
Step 1: Shopping Bag
The shopping bag contains all the items you selected while shopping. During this step, you can add or delete items and change quantities. It is always a good idea to order an extra custom cheer uniform, an extra pair of cheerleading socks, or extra pom poms just in case something happens the morning of a big competition. Now is the time to add these items on.

Step 2: Shipping and Billing
You are asked to provide your billing address as well as the shipping address if your purchase will be shipped some place other than your billing address.

Step 3: Reviewing Your Order
Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order. If you have any questions about your order now is the time to contact Team Cheer. Remember many of our team uniforms are completely customizable and we put together packages to suit the needs of your cheer team.

Step 4: Order Confirmation
A final summary and confirmation of your order appears, along with the phone number for Customer Service in case you need assistance. You can use the order number on this page to track the status of your order online through the section 24 hours after it has been placed.

Order Inquiries
Please feel free to email us with specific questions about your order. You can also determine the shipping status of an existing order by visiting the My Account section. Your order becomes available for online status-tracking 24 hours after it is placed.

Helpful Phone Numbers
Order by phone: 800.350.1562

Monday - Friday:
    8am - 8pm est


Order by fax anytime: 877.243.5268
Ways to Pay

Credit Card/Debit Card
We accept Master Card, Visa, Discover and American Express.  Credit card payments usually ship the fastest because we are able to authorize the account instantly.  Please have your credit card available when you place your order and be ready with the card number, expiration date and card security code.  The card security code is the last three digits in the signature box on the back of the card on Visa, Master Card and Discover cards and a four digit code located above the card number on American Express cards. 

About Credit and Debit Card Procedures

There is a general difference between paying with a credit card versus a debit card. Most debit card companies first authorize a customer's card when an order is placed, then actually charge the account when the item is provided -- in our case, at the time we ship your order.  The authorization holds the money for security purposes but it not an actual charge generated by Team Cheer.  The authorization will "fall off" the account naturally within a couple business days after the order is completely shipped and billed.

Most credit cards reserve funds from a customer's bank account at the time of the original transaction. When the order ships, the credit card company pays that debited amount to Team Cheer.

Pre-order Items
If you pre-order an item, such as custom cheerleading uniforms, and pay with a credit card, the authorization for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express and Discover cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorization from your credit card company. Your credit card is charged only at the time we ship the product.

If you pre-order an item and pay with a debit card, your bank places a hold on your account for the amount of that purchase. If your pre-order has not shipped within the allotted authorization time frame (7 days for Visa and 30 days for MasterCard, American Express and Discover), we may need to obtain another authorization from your debit card company. Debited funds are only paid to us when your order ships.

Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, please consult your bank.

Backorders and Other Delays
Payment for backorders or delayed products is generally the same as described above for pre-ordered items. If you are using a credit card, it will be authorized but not charged until the item ships. If you are paying by debit card, your bank reserves the funds and forwards that amount to us when we ship the item.

Cancellations
If you cancel an order, or if an order is cancelled because a product is unavailable, your credit card will not be charged. If you used a debit card, please be aware that although we do not charge your card until the order ships, banks place a reserve against your bank account when your order is placed. If you used a debit card and your order was cancelled, it is your bank's responsibility to release the reserve against your account. Bank policies and procedures vary with regard to releasing a reserve on funds. Any questions about releasing funds should be directed to your bank.

Check or Money Order
Checks or Money Orders can be used for payment.  Be sure to make payable to Team Cheer and mail to Team Cheer, 133 Main St. Suite 1 Geneseo, NY 14454.  Please note, orders will not process until we have received the check or money order and payment has been applied to the account.

Electronic Funds Transfer
We accept electronic funds transfer from checking or savings accounts for any order under $1000.00.  Please have your account number and bank routing number available when you call in to place your order. Once the funds are verified, the order will process immediately. The routing number is the first nine digits on the check or deposit slip.  The account number is the set of numbers displayed after the routing number.

Open Accounts
Schools and government agencies are eligible for credit with purchase orders.  If you are a youth organization, please refer to the credit application section below for alternate payment options. There are special accommodations that can be made for youth cheerleading and Pop Warner teams. See our credit applications below. Your purchase order must be faxed or mailed on an official PO form and signed by a purchasing agent, athletic director, principal or finance manager. You must include the 7 digit web order number on the purchase order you fax or mail.
You will receive an email to acknowledge that we have received your order.
Upon receiving the Purchase Order, your order will be processed or you will be contacted for more information if necessary.
*Please note; orders will not process until we have received the PO and credit has been established. Invoices are due 30 days from shipment.

Credit Applications
Lines of credit available upon approval of a complete credit application:

Club and Booster Organizations (non-scholastic) Credit Application

Pop Warner Credit Application

School/Business Credit Application


Ways to send your purchase order or credit application:
By fax: Toll free to 877.243.5268
By mail: To Team Cheer, 133 Main St. Suite 1, Geneseo, New York 14454
By email: Scan and send to custserv@teamcheer.com


Tax Exempt
New York State residents please calculate sales tax. We do not collect sales tax from residents outside of New York State. Exemption from sales tax is based on the requirements of the state. We must have documentation of sales tax exemption in order to process any order without sales tax. Please include your tax exemption certificate with your order.

 
Shipping Information
Shipping and Handling Charges
Total Order Amount Ground Shipping

3 Day Select

Second Day Air

Next Day Standard
(by 8:00 pm)

Next Day Standard
(by 3:00 pm)
Up to $100
$9.99
$14.99
$19.99
$26.99
$39.99

$100.01-150.00

$12.99
$15.99
$22.99
$34.99
$49.99
$150.01-200.00
$14.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$200.01-250.00
$17.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$250.01-350.00
$24.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$350.01-450.00
$31.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$450.01-550.00
$34.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$550.01-650.00
$39.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$650.01 and up
7% of total order amount
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount

Notes:
1.) Team Cheer does not ship internationally
2.) Team Cheer ships to 48 Contiguous States, Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands
3.) Puerto Rico, US Virgin Islands, Guam, Alaska, Hawaii must be quoted and are not eligible for free shipping offers.
4.) Next Day Air Saver arrives by 3pm for commercial addresses, by end of day for residential addresses. Next Day Air arrives by
12pm for commercial addresses and 3pm for residential addresses. Please take these times into consideration to ensure you select the correct delivery method for your specific need.

*Please allow 1 - 2 business days for your order to process*

Cancellations
All customized products, custom cheer uniforms, pom poms, cheer bows and cheerleading socks are made specifically for you. Once the order is placed into production it cannot be cancelled. Before placing order please double check for accuracy.

Shortages or Mis-Ships
If Team Cheer shipped incorrectly we will reship the items and pick up the incorrect items, both at our expense.
Returns & Exchanges
All non-customized items may be returned, within 30 days of shipment, provided the items are in new and un-used condition and are in the original packaging. Any item that has been customized is not returnable. Cheer Shoe boxes must have no writing on them in order to receive credit for the return. Shipping charges will apply on exchange orders.

Please be sure to complete the Return/Exchange Form that was attached to your original packing slip. If you are unable to use that form you can get a copy here. Send all returns and exchanges to:
Team Cheer
c/o Athletica, Inc.
Attn: Returns Department
200 North Main Street
Suite 3
Perry, New York 14530
If you have any questions regarding a return or exchange, contact us by phone: 800.350.1562, fax: (877)243.5268, or by e-mail: custserv@teamcheer.com
Care Instructions

All garments should be washed according to the directions on the tags.

Generally speaking...

In Stock Cheerleading Uniforms should be machine washed cold separately. Do not wash more than one uniform at a time. Use mild detergent and do not bleach. Remove promptly. Hang to dry. Touch up with warm iron if necessary. Do not dry clean.

To avoid shrinkage and color bleed, Semi-Custom and Custom Cheer Uniforms should be machine washed separately in cold water, gentle cycle. We recommend lying uniforms flat to dry. Excessive drying heat can shrink the piping. If using a dryer, tumble dry low only. Do not dry clean. Garments with metallic panels should be hand washed. Touch up with a cool iron if necessary.

Cheer Practice Wear, cheer jackets and Warm-ups should be machine washed cold. Do not bleach. Remove promptly. Tumble dry low heat or hang to dry. Touch up with iron. Do not dry clean.

Further Information

Have a question about products, sizing, customization or organizing your order? Click here to check out our Buying Tools, featuring many great resources to make your ordering process easy.


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