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Frequently Asked Questions

1. How Can I Check the Status of My Order?

You can check the status of your order by clicking here or by logging in to your account.

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2. Backorders and Other Delays?

Payment for backorders or delayed products is generally the same as described in #9 below for pre-ordered items. If you are using a credit card, it will be authorized but not charged until the item ships. If you are paying by debit card, your bank reserves the funds and forwards that amount to us when we ship the item.

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3. Incorrect Orders or Shortages?

If Team Cheer shipped incorrectly we will reship the items and pick up the incorrect items, both at our expense.

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4. How Do I Complete Returns (damaged/defective) & Exchanges

All non-customized items may be returned, within 30 days of shipment, provided the items are in new and un-used condition and are in the original packaging. Any item that has been customized is not returnable. Cheer Shoe boxes must have no writing on them in order to receive credit for the return. Shipping charges will apply on exchange orders.

Please be sure to complete the Return/Exchange Form that was attached to your original packing slip. If you are unable to use that form you can get a copy here.

Send all returns and exchanges to:

Team Cheer
c/o Athletica, Inc.
Attn: Returns Department
200 North Main Street Suite 3
Perry, New York 14530

If you have any questions regarding a return or exchange, contact us by:

Phone: 800.350.1562

Fax: 877.243.5268

E-mail: custserv@teamcheer.com

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5. What Happens When I Cancel My Order?

All customized products, custom cheer uniforms, pom poms, cheer bows and cheerleading socks are made specifically for you. Once the order is placed into production it cannot be cancelled. Before placing order please double check for accuracy.

If you cancel an order, or if an order is cancelled because a product is unavailable, your credit card will not be charged. If you used a debit card, please be aware that although we do not charge your card until the order ships, banks place a reserve against your bank account when your order is placed. If you used a debit card and your order was cancelled, it is your bank's responsibility to release the reserve against your account. Bank policies and procedures vary with regard to releasing a reserve on funds. Any questions about releasing funds should be directed to your bank.

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6. What Ways Can I Pay?

See below for the different ways you can pay for your order.

A. Phone & Fax

Order by Phone: 800.350.1562

Order by Fax: 877.243.5268

B. Making Payments Online

You can make a payment by clicking here or by logging in to your account.

C. Credit & Debit Cards

There is a difference between paying with a credit card versus a debit card. Most debit card companies first authorize a customer's card when an order is placed, then actually charge the account when the item is provided -- in our case, at the time we ship your order. The authorization holds the money for security purposes but it not an actual charge generated by Team Cheer. The authorization will "fall off" the account naturally within a couple business days after the order is completely shipped and billed.

Most credit cards reserve funds from a customer's bank account at the time of the original transaction. When the order ships, the credit card company pays that debited amount to Team Cheer.

Credit / Credit Card Questions or Issues

If you have any questions regarding a return or exchange, contact us by:

Phone: 800.350.1562

Fax: 877.243.5268

E-mail: custserv@teamcheer.com

D. Pre-ordered Items

If you pre-order an item, such as custom cheerleading uniforms, and pay with a credit card, the authorization for that purchase usually expires in seven days for Visa, or 30 days for MasterCard, American Express and Discover cards. For items that are due to arrive in more than 30 days, we may need to obtain another authorization from your credit card company. Your credit card is charged only at the time we ship the product.

If you pre-order an item and pay with a debit card, your bank places a hold on your account for the amount of that purchase. If your pre-order has not shipped within the allotted authorization time frame (7 days for Visa and 30 days for MasterCard, American Express and Discover), we may need to obtain another authorization from your debit card company. Debited funds are only paid to us when your order ships.

Please be aware that bank policies and procedures vary. If you experience any delays or errors regarding the availability of funds in your bank account, please consult your bank.

E. Check or Money Order

Checks or Money Orders can be used for payment. Be sure to make payable to Team Cheer.

Mail to:
Team Cheer
133 Main Street Suite 1
Geneseo, New York 14454

Please note, orders will not process until we have received the check or money order and payment has been applied to the account.

F. Eletronic Funds Transfer

We accept electronic funds transfer from checking or savings accounts for any order under $1000.00. Please have your account number and bank routing number available when you call in to place your order. Once the funds are verified, the order will process immediately. The routing number is the first nine digits on the check or deposit slip. The account number is the set of numbers displayed after the routing number.

G. Open Accounts

Schools and government agencies are eligible for credit with purchase orders. If you are a youth organization, please refer to the credit application section below for alternate payment options. There are special accommodations that can be made for youth cheerleading and Pop Warner teams. See our credit applications below. Your purchase order must be faxed or mailed on an official PO form and signed by a purchasing agent, athletic director, principal or finance manager. You must include the 7 digit web order number on the purchase order you fax or mail.

You will receive an email to acknowledge that we have received your order.

Upon receiving the Purchase Order, your order will be processed or you will be contacted for more information if necessary.

*Please note; orders will not process until we have received the PO and credit has been established. Invoices are due 30 days from shipment.

Credit Applications

Lines of credit available upon approval of a complete credit application:

Club and Booster Organizations (non-scholastic) Credit Application (PDF)

Pop Warner Credit Application (PDF)

School/Business Credit Application (PDF)

Ways to send your purchase order or credit application:

Fax: Toll free to 877.243.5268

Mail to:
Team Cheer
133 Main Street Suite 1
Geneseo, New York 14454

Email: Scan and send to custserv@teamcheer.com

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7. Can I Apply Tax Exemptions to My Order?

Arkansas, Indiana, New York State, and Ohio residents please calculate sales tax. We do not collect sales tax from residents outside of these states. Exemption from sales tax is based on the requirements of the state. We must have documentation of sales tax exemption in order to process any order without sales tax. Please include your tax exemption certificate with your order.

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8. How Can I Change My Order?

You can change an order by clicking here or by logging in to your account.

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9. How Do I Request Catalogs?

You can request a catalog by clicking here or by logging in to your account.

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10. How Do I Place a Web Order?

Once you have selected the items you want to purchase, you are ready to place your order. Team Cheer offers a four-step ordering process:

Step 1: Shopping Cart

The shopping cart contains all the items you selected while shopping. During this step, you can add or delete items and change quantities. It is always a good idea to order an extra custom cheer uniform, an extra pair of cheerleading socks, or extra pom poms just in case something happens the morning of a big competition. Now is the time to add these items on.

Step 2: Shipping and Billing

You are asked to provide your billing address as well as the shipping address if your purchase will be shipped some place other than your billing address.

Step 3: Reviewing Your Order

Your order will be sorted by shipping address for your review. You can make changes or go ahead and place your order. If you have any questions about your order now is the time to contact Team Cheer. Remember many of our team uniforms are completely customizable and we put together packages to suit the needs of your cheer team.

Step 4: Order Confirmation

A final summary and confirmation of your order appears, along with the phone number for Customer Service in case you need assistance. You can use the order number on this page to track the status of your order online through the My Account section 24 hours after it has been placed.

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11. Billing Questions?

You can review your bill by clicking here or by logging in to your account.

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12. Shipping Information / Delivery Questions?

Contact us by:

Phone: 800.350.1562

Fax: 877.243.5268

E-mail: custserv@teamcheer.com

Shipping & Handling Fees

Total Order Amount Ground Shipping 3 Day Select Second Day Air Next Day Standard
(by 8:00 pm)
Next Day Standard
(by 3:00 pm)
Up to $100
$9.99
$14.99
$19.99
$26.99
$39.99
$100.01-150.00
$12.99
$15.99
$22.99
$34.99
$49.99
$150.01-200.00
$14.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$200.01-250.00
$17.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$250.01-350.00
$24.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$350.01-450.00
$31.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$450.01-550.00
$34.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$550.01-650.00
$39.99
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount
$650.01 and up
7% of total order amount
10% of total order amount
15% of total order amount
25% of total order amount
35% of total order amount

Notes:

Team Cheer does not ship internationally. Team Cheer ships to 48 Contiguous States, Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands

Puerto Rico, US Virgin Islands, Guam, Alaska, Hawaii must be quoted and are not eligible for free shipping offers.

Next Day Air Saver arrives by 3pm for commercial addresses, by end of day for residential addresses. Next Day Air arrives by 12pm for commercial addresses and 3pm for residential addresses.

Please take these times into consideration to ensure you select the correct delivery method for your specific need.

*Please allow 1 - 2 business days for your order to process*

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13. How Can I Contact My Sales Representative?

You can contact most employees by calling 800.350.1562 and using the prompts to dial by name.

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14. How Do I Care for My Products?

All garments should be washed according to the directions on the tags.

Generally speaking...

In Stock Cheerleading Uniforms should be machine washed cold separately. Do not wash more than one uniform at a time. Use mild detergent and do not bleach. Remove promptly. Hang to dry. Touch up with warm iron if necessary. Do not dry clean.

To avoid shrinkage and color bleed, Semi-Custom and Custom Cheer Uniforms should be machine washed separately in cold water, gentle cycle. We recommend lying uniforms flat to dry. Excessive drying heat can shrink the piping. If using a dryer, tumble dry low only. Do not dry clean. Garments with metallic panels should be hand washed. Touch up with a cool iron if necessary.

Cheer Practice Wear, cheer jackets and Warm-ups should be machine washed cold. Do not bleach. Remove promptly. Tumble dry low heat or hang to dry. Touch up with iron. Do not dry clean.

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15. What is Your APO Shipping Policy?

When shipping to an APO address, Team Cheer can only track your package as far as the military sorting facility. Once the package has reached the sorting facility, Team Cheer is not responsible for lost or missing packages.

You may check the status of your order anytime here or call 800.350.1562 to speak to a Customer Sales and Service Representative.

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16. Is Your Question Not Listed? Find Further Information Here

Have a question about products, sizing, customization or organizing your order? Click here to check out our Buying Tools, featuring many great resources to make your ordering process easy.

Is your question still not answered? Click here to contact a sales representative to help answer your question.

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TEAM CHEER | 133 MAIN STREET SUITE 1 | GENESEO, NY 14454 | 800.350.1562
© 2014 TEAM CHEER. ALL RIGHTS RESERVED. TEAM CHEER AND RELATED TRADEMARKS ARE TRADEMARKS OF TEAM CHEER.